Wake Up Money-Back Guarantee

Try Wakey for 30 days. If it's not getting you out of bed and into your day, we'll give you your money back — simple as that. Full terms and conditions below.

Returns

We have a 30-day return policy: you have 30 days from the day your order arrives to request a return. To be eligible, your item needs to be in the same condition you received it — unused, with any tags still attached, and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, get in touch at info@wakey.com. If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your parcel. Items sent back to us without a return being requested first can't be accepted.

Have a question about a return? You can always reach us at info@wakey.com.

Damages and Issues

Please check your order as soon as it arrives, and contact us straight away if the item is defective or damaged, or if you've received the wrong one, so we can look into it and make it right.

Exceptions / Non-Returnable Items

Certain items can't be returned, including perishable goods (such as food, flowers, or plants), custom or personalized products (such as special orders), and personal care items (such as beauty products). We also can't accept returns of hazardous materials, or flammable liquids or gases. Sale items and gift cards are non-returnable as well. If you're unsure whether your item qualifies, please get in touch.

Exchanges

The quickest way to get exactly what you want is to return the item you have and, once that return is accepted, place a separate order for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if your order is being shipped into the European Union, you have the right to cancel or return it within 14 days of receiving it, for any reason and without justification. As above, the item must be in the same condition you received it — unused, with tags, and in its original packaging — and you'll need your receipt or proof of purchase.

Refunds

We'll let you know once we've received and inspected your return, and whether the refund has been approved. If it is, you'll be refunded automatically to your original payment method within 10 business days. Please remember that your bank or card provider may need some extra time to process and post the refund. If more than 15 business days have passed since we approved your return and you still haven't received it, please contact us at info@wakey.com.